Refund Policy

MQLXpert provides digital products, Expert Advisors (EAs), indicators, automation systems, source code, and custom software development services. Due to the digital and custom-built nature of these products and services, all sales are considered final.

No Refund Policy

Once a payment has been completed, no refunds, chargebacks, reversals, or cancellations will be issued under any circumstances unless otherwise stated in writing by MQLXpert.

By purchasing any product or service from MQLXpert, you acknowledge and agree that you are purchasing digital goods and/or custom development work that cannot be returned once delivered, generated, accessed, downloaded, licensed, or transferred.

Custom Development Services

Custom development projects are created specifically to client requirements and involve time, research, planning, coding, testing, and intellectual work.

For this reason:

• Deposits and milestone payments are non-refundable.
• Completed work, partially completed work, and delivered files are non-refundable.
• Changes in personal circumstances, strategy ideas, broker choice, or trading performance do not qualify for a refund.
• Failure to provide required project information or communication delays do not qualify for a refund.

Licensing and Account Locking

Certain products may require a trading account number for licence generation and activation.

By purchasing a licensed product, you acknowledge and agree that:

• Licences may be locked to a specific trading account number.
• You are responsible for providing the correct account information.
• Failure or refusal to provide account details does not qualify for a refund.
• Once a licence has been generated or activation has started, the sale is considered complete and non-reversible.

Digital Product Responsibility

It is your responsibility to ensure that any product, software, or service purchased is suitable for your intended use before completing a purchase.

MQLXpert does not guarantee profitability, trading results, broker compatibility, or future performance.

All trading systems, indicators, and software should be properly tested on demo accounts before being used on live funds.

Chargebacks and Payment Disputes

Initiating fraudulent chargebacks, payment disputes, or payment reversals after receiving digital products, licences, source code, or development work may result in:

• Permanent termination of licences and services
• Revocation of access to products or updates
• Refusal of future service
• Further action where necessary to protect intellectual property and business interests

Contact

If you have any questions regarding this Refund Policy, please contact:

Email: [email protected]